Shipping Policy

Last Updated: August 24, 2026

At Lurawise, we are committed to providing a reliable and transparent shipping experience. Please review the following information before placing your order.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

2. Shipping Times

Our standard estimated delivery time is:

7–15 business days

Delivery times are estimates and begin once your order has been shipped. Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, and other circumstances beyond our control.

Please note that weekends and public holidays are not included in business-day estimates.

3. Order Tracking

Once your order has been shipped, a tracking number will be provided by email.

Tracking information may take 24–72 hours to become active after the package has been shipped. This does not necessarily indicate a problem with your order.

4. Shipping Delays

While we make every effort to ensure timely delivery, Lurawise cannot guarantee specific delivery dates.

Delays may occur due to circumstances outside our control, including but not limited to:

• Customs processing

• Carrier delays

• Severe weather

• Public holidays

• Incorrect or incomplete shipping information

• High shipping volumes

If your order has not arrived within the expected delivery timeframe, please contact our customer support team so we can assist you.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Please contact us as soon as possible if you notice an error in your shipping information after placing your order.

6. Lost or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, and your local carrier.

If your package arrives damaged, please contact us as soon as possible with your order number and relevant photos so we can review the situation and determine the appropriate solution.

7. Customs and Import Duties

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

8. Contact Us

If you have any questions regarding your order or shipment, please contact our customer support team through the contact information provided on the Lurawise website.

We will do our best to provide you with accurate information and assistance regarding your order.

Thank you for choosing Lurawise.